This privacy policy describes how Robert A Barton & Associates, LLC, doing business as Peak Performance Spine & Sports Medicine (“we,” “us,” or “our”), collects, uses, and protects your personal information when you visit our website at www.peakclinics.com, interact with our online tools, or communicate with us electronically.
Peak Performance Spine & Sports Medicine is located at 6021 Fairmont Pkwy Suite 250, Pasadena, TX 77505. If you have questions about this policy or your personal data, contact us at communications@peakclinicteam.com or call 281-991-3002.
We collect personal information that you voluntarily provide to us through the following:
When you request our free educational guide, complete a contact form, or submit information through our website, we may collect your name, email address, phone number, and any details you provide about your condition or situation.
When you complete our online assessment tool, we collect your responses along with your name, email address, and phone number. Your responses help us understand your situation so we can provide relevant educational information.
When you schedule a consultation through our online booking system, we collect your name, email address, phone number, and appointment preferences. If you complete intake paperwork online, we collect the health history and personal information included in those forms.
When you purchase a consultation voucher or make a payment through our website, your payment is processed by Stripe, Inc. We do not store your credit card number, bank account number, or other financial account details on our servers. Stripe handles payment processing in accordance with their own privacy policy and PCI compliance standards.
Our website includes a chat feature that allows you to communicate with us in real time. Information you share through the chat widget — including your name, contact details, and any messages you send — is collected and stored to help us respond to your inquiry.
When you visit our website, certain information is collected automatically through cookies and similar technologies, including:
This information is collected through the following third-party services:
Google Analytics — We use Google Analytics to understand how visitors use our website, including which pages are visited, how long visitors stay, and how they arrive at our site. Google Analytics uses cookies to collect this information. You can learn more about how Google uses your data at www.google.com/policies/privacy/partners/.
Google Ads — We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This may involve cookies that track whether you visited our site after clicking on one of our ads.
Meta (Facebook) Pixel — We use the Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising, understand how visitors interact with our website after viewing our ads, and deliver relevant advertising to people who have visited our site. The Meta Pixel collects information about your browsing activity on our website and sends it to Meta. You can learn more about Meta’s data practices at www.facebook.com/privacy/policy/.
We use the personal information we collect for the following purposes:
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
If you opt in to receive SMS messages from us by checking the consent box on one of our forms, you agree to receive appointment reminders, educational health tips, and promotional messages from Peak Performance Spine & Sports Medicine.
Opting out of SMS or email communications will not affect any services you are currently receiving or have scheduled with our practice.
We do not sell your personal information. We share your information only with the following categories of service providers who help us operate our practice and deliver services to you:
Customer Relationship Management — We use GoHighLevel to manage contacts, send emails and SMS messages, and handle appointment scheduling. Information you provide through our forms and booking tools is stored within this platform.
Payment Processing — Stripe processes payments on our behalf. When you make a payment, your financial information is handled directly by Stripe and is subject to their privacy policy.
Analytics and Advertising — Google and Meta receive certain browsing and interaction data through the tracking tools described above. This data is used to measure advertising performance and deliver relevant ads.
Website Hosting and Technology — Our website is hosted on Vercel, and certain technical service providers assist with website functionality, security, and maintenance.
We may also disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Our website uses cookies and similar tracking technologies to collect information about your browsing activity. Cookies are small text files stored on your device when you visit a website.
We use cookies for the following purposes:
Essential Cookies — These are necessary for the website to function properly, including maintaining your session and processing form submissions.
Analytics Cookies — Google Analytics uses cookies to help us understand how visitors interact with our website.
Advertising Cookies — Meta Pixel and Google Ads use cookies to track conversions and deliver targeted advertising.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of certain features on our website.
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, and comply with legal and regulatory obligations. If you request that we delete your personal information, we will do so within a reasonable timeframe, except where retention is required by law.
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data.
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a minor, we will take steps to delete that information promptly. If you believe a minor has provided us with personal information, please contact us at communications@peakclinicteam.com.
Depending on your location, you may have certain rights regarding your personal information, including:
To exercise any of these rights, contact us at communications@peakclinicteam.com or call 281-991-3002. We will respond to your request within a reasonable timeframe.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this privacy policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
